Responsible Gambling Policy

This Responsible Gambling Policy applies to Cedarcrestcreative Casino Hotel, located at 4 Avenue Rd, Toronto, ON M5R 2E8, Canada. We are committed to providing a safe, fair, and enjoyable entertainment experience for every guest who walks through our doors. We firmly believe that gambling should always remain a form of entertainment — never a source of financial or emotional distress.

Our Commitment

At Cedarcrestcreative Casino Hotel, we take our responsibility to our guests and the broader community with the utmost seriousness. We are dedicated to fostering an environment where gambling is enjoyed responsibly and where those who may be struggling receive the support and care they deserve.

Our commitment to responsible gambling includes the following core principles:

  • Providing clear and transparent information about the risks associated with gambling.
  • Offering practical tools and resources to help guests manage their gambling activity.
  • Training our staff to identify signs of problem gambling and respond with compassion and professionalism.
  • Collaborating with recognized organizations dedicated to gambling harm prevention and treatment.
  • Enforcing strict age verification policies to protect minors from accessing gambling services.
  • Promoting a culture of awareness, empathy, and openness around problem gambling.

We understand that for a small number of people, gambling can become a serious problem. If you or someone you know is struggling, please know that help is available, and you are not alone. Our team is here to support you every step of the way.

18+ Age Policy

Gambling at Cedarcrestcreative Casino Hotel is strictly reserved for individuals who are 18 years of age or older. This is not only a legal requirement under Ontario provincial law and Canadian federal regulations, but it is also a fundamental part of our ethical responsibility to protect young people from the potential harms of gambling.

To ensure compliance with our minimum age policy, we take the following measures:

  • All guests wishing to access casino facilities must present valid, government-issued photo identification confirming they are at least 18 years of age.
  • Accepted forms of identification include a valid passport, driver's licence, provincial identity card, or permanent resident card.
  • Our staff are trained to request identification from any person who appears to be under the age of 25, without exception.
  • Any individual who is unable to provide satisfactory proof of age will be refused entry to all gambling areas.
  • Minors are not permitted to be present in any designated gambling area of the property at any time.

We appreciate the cooperation of all our guests in helping us uphold this important policy. If you notice a minor attempting to access the casino floor, please notify a member of our staff immediately.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually and may be difficult to recognize — both for the individual and for those around them. Being aware of the warning signs is the first and most important step toward seeking help.

You may be experiencing problem gambling if you notice any of the following signs in yourself:

  • Spending more money or time gambling than you originally intended or can afford.
  • Feeling a persistent urge or compulsion to gamble, even when you do not want to.
  • Chasing losses by continuing to gamble in an attempt to win back money you have lost.
  • Lying to friends, family members, or colleagues about your gambling habits or the amount of money you have spent.
  • Neglecting work, family, social obligations, or personal responsibilities because of gambling.
  • Borrowing money, selling possessions, or engaging in other financial risks to fund gambling activity.
  • Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
  • Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
  • Experiencing deteriorating mental health, including feelings of hopelessness or guilt related to gambling.
  • Continuing to gamble despite repeated unsuccessful attempts to cut back or stop.

If someone close to you may have a problem with gambling, you might notice that they:

  • Become secretive or defensive about their finances or how they spend their time.
  • Experience sudden or unexplained financial difficulties.
  • Show significant mood changes, including irritability, anxiety, or withdrawal.
  • Frequently cancel plans or disappear for long, unexplained periods of time.
  • Seem preoccupied or distracted, with gambling frequently coming up in conversation.

If any of these signs resonate with you or someone you care about, we encourage you to reach out for support. Recognizing the problem is an act of courage, and help is readily available. You do not have to face this alone.

Self-Exclusion and Responsible Gambling Tools

We offer a range of practical tools and programs designed to help our guests maintain control over their gambling activity. Whether you simply want to set healthier boundaries or you feel that gambling has become a serious problem in your life, we are here to help you take the steps that are right for you.

Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily restrict their access to gambling facilities at Cedarcrestcreative Casino Hotel for a defined period of time. This is a confidential and supportive service designed to give you the space and distance you need to regain control.

  • Self-exclusion periods are available for durations ranging from six months to a permanent lifetime ban, depending on your individual needs.
  • During the self-exclusion period, you will be refused entry to all gambling areas of our property.
  • Your self-exclusion request will be treated with complete confidentiality and processed with empathy and respect.
  • To apply for self-exclusion, please visit our Guest Services desk or speak directly with a member of our Responsible Gambling team.
  • Ontario residents may also register for the province-wide self-exclusion program through the Alcohol and Gaming Commission of Ontario (AGCO) at www.agco.ca, which covers all licensed gaming establishments in the province.

Deposit and Spending Limits

We encourage all guests to set personal spending limits before they begin gambling. Our team can assist you in establishing boundaries that align with your financial situation and personal comfort level. Responsible gambling starts with a clear plan and a firm commitment to stay within it.

Time Management

It is easy to lose track of time in a casino environment. We recommend setting a time limit before you start playing and using an alarm or timer to help you keep track. Our staff are always available to assist you if you feel you need a break or support in stepping away from the gaming floor.

Reality Checks and Cooling-Off Periods

If you feel overwhelmed or sense that your gambling is becoming difficult to control, you may request a cooling-off period at any time. Simply speak to a member of our team, and we will provide you with support, resources, and a quiet space to reflect and regroup.

Staff Support

All of our casino staff are trained in responsible gambling awareness and are ready to assist any guest who appears to be in distress or who requests help. We approach every situation with sensitivity, privacy, and genuine care. You will never be judged for seeking help — we are proud to be a place where guests feel safe asking for support.

Helplines and Support Resources

If you or someone you care about needs support, please reach out to one of the organizations listed below. All services listed offer free, confidential, and non-judgmental support from trained professionals who understand what you are going through.

Canadian Resources

  • Connex Ontario (Ontario Problem Gambling Helpline): Call 1-866-531-2600 — available 24 hours a day, 7 days a week, providing free and confidential support, referrals, and information in Ontario.
  • Gamblers Anonymous Canada: Visit www.gamblersanonymous.org to find local meetings and a supportive community of individuals who understand the challenges of problem gambling.
  • Problem Gambling Institute of Ontario (PGIO): Visit www.problemgambling.ca for evidence-based information, resources, and treatment options for individuals and families affected by problem gambling.
  • Centre for Addiction and Mental Health (CAMH): Call 416-535-8501 or visit www.camh.ca for comprehensive mental health and addiction support services in Toronto and across Ontario.

International Resources

  • GamCare (United Kingdom): Call 0808 8020 133 or visit www.gamcare.org.uk — free support, information, and counselling for anyone affected by problem gambling.
  • BeGambleAware (United Kingdom): Visit www.begambleaware.org or call the National Gambling Helpline at 0808 8020 133 for free and confidential advice and support.
  • National Council on Problem Gambling (NCPG) — United States: Call the National Problem Gambling Helpline at 1-800-522-4700 or visit www.ncpgambling.org — available 24 hours a day, 7 days a week, for crisis counselling, information, and referrals.
  • Gambling Therapy (International): Visit www.gamblingtherapy.org for free online support, forums, and counselling available in multiple languages for individuals and families around the world.
  • Gamblers Anonymous (International): Visit www.gamblersanonymous.org to locate support meetings and resources available worldwide.

You are never alone in this. Reaching out is a sign of strength, and every step you take toward getting help matters. Our team at Cedarcrestcreative Casino Hotel stands with you and supports your journey toward healthier, happier choices.

Contact Us

If you have any questions about our Responsible Gambling Policy or would like to speak with a member of our dedicated Responsible Gambling team, please do not hesitate to get in touch. We are here to listen, help, and support you.

Cedarcrestcreative Casino Hotel
4 Avenue Rd, Toronto, ON M5R 2E8, Canada

Our Guest Services team is available on-site around the clock. You may also ask any member of our staff to connect you with a Responsible Gambling representative at any time during your visit. All enquiries are handled with complete confidentiality and compassion.

This policy is reviewed and updated regularly to ensure it reflects current best practices and legal requirements in responsible gambling. We are committed to continuously improving our services and our support for all guests.