Loyalty Program
The Cedarcrestcreative loyalty programme is designed for guests who return to Toronto regularly - whether for business, leisure, or both - and want every visit to compound in value rather than reset. It rewards hotel stays, casino play, and dining at Confluence through a unified points currency that does not expire and does not hide behind blackout dates. The programme operates on a straightforward philosophy: the more the hotel knows you, the better it can serve you, and the more tangibly it should reward that relationship.
Unified Points Currency
Points accumulate identically whether earned at the casino floor, in Confluence, at the hotel desk, or through rooftop terrace event bookings - no category earns less than another.
Three Membership Tiers
Explorer, Resident, and Citymaker tiers unlock progressively richer benefits - from room upgrade eligibility at Explorer level to guaranteed suite availability and VIP casino access at Citymaker.
No Expiry, No Blackouts
Points earned never expire while an account remains active, and redemptions are valid on every night of the year - including peak periods like TIFF, New Year's Eve, and Caribana weekend.
Toronto Partner Network
Citymaker members earn bonus points at a curated network of Toronto partners - Distillery District retailers, select Yorkville boutiques, and ticketing platforms for Scotiabank Arena events.
Early Access and Invitations
Resident and Citymaker members receive advance notice and priority booking for Confluence chef's counter events, casino tournaments, and rooftop programming before public release.
Personalised Stay Profiles
Each member's profile stores room preferences, dietary requirements, and gaming habits - ensuring that every return visit begins precisely where the last one left off.